Refund & Cancellation Policy

This policy explains what happens if you need to cancel or change a booking for InnoBus Expo & Conference 2026 (15 October 2026), and when a refund is available. It covers delegate passes, exhibition space and sponsorship, and forms part of our Terms & Conditions.

Submitting an enquiry on this website costs nothing and commits you to nothing. This policy applies only once a booking has been confirmed in writing and invoiced.

All cancellations and changes must be sent in writing to contact@symbrojmedia.com from the email address used for the booking, quoting your invoice or booking reference.

The date we receive your written notice is the date used to work out any refund. Cancellations made by phone are not effective until confirmed in writing by us.

Substitution is free and always available. If you cannot attend, a colleague from the same organisation may take your place at no charge. Let us know their name, designation and email at least 48 hours before the Event so we can prepare the badge.

Cancellation. Because catering, delegate kits and venue capacity are committed in advance, refunds are limited:

• More than 30 days before the Event — refund of the amount paid, less an administration charge, or a full credit towards a future InnoBus Expo edition.
• 15 to 30 days before the Event — 50% refund, or a full credit towards a future edition.
• Fewer than 15 days before the Event, or non-attendance on the day — no refund. Substitution remains available.

The exact administration charge is confirmed in your booking correspondence. Where a credit is issued instead of a refund, it is valid for the next edition of the Event.

Exhibition and sponsorship bookings reserve space, inventory and branding that we withdraw from sale and commit to production on your behalf. They are therefore treated differently from delegate passes.

• Booking amounts and deposits are non-refundable once the agreement is signed.
• Cancelling does not release you from the balance payable under your agreement, unless we are able to resell the space or position, in which case we will apply reasonable relief.
• Branding, catalogue entries and other deliverables already produced or published cannot be refunded.
• Where practical, we may allow the booking to be transferred to another organisation, or credited against a future edition, at our discretion and in writing.

Specific commercial terms in your signed agreement take precedence over this section where they differ.

Press accreditation and speaker participation are issued free of charge, so no refund arises. Please tell us as early as possible if you can no longer attend, so we can reallocate the place and adjust the programme.

If we postpone or relocate the Event, your booking automatically carries over to the new date or venue. If you cannot attend the revised Event, tell us in writing within 14 days of our announcement and we will offer a credit towards a future edition, or a refund where required by law.

If we cancel the Event outright and do not reschedule it, we will refund delegate fees paid. For exhibition and sponsorship bookings we will refund amounts paid, less costs already irrecoverably committed on your behalf.

In all cases, our liability is limited to the amounts you have paid us. We are not responsible for travel, visa or accommodation costs you arrange independently, and we strongly recommend booking flexible arrangements or appropriate insurance.

No refund is due if you do not attend, arrive after the Event has finished, are refused a visa, or are refused entry or removed from the venue under our Terms & Conditions.

Approved refunds are made to the original payer, using the same method and bank account as the original payment, normally within 15 working days of our written approval. The time your bank takes to credit the funds is outside our control.

Refunds are made in the currency of the original invoice. We are not responsible for exchange rate movements or bank charges on international transfers. Taxes are refunded in line with applicable law, and GST already remitted is adjusted as the rules allow.

If you disagree with a decision under this policy, write to us at contact@symbrojmedia.com and we will review it. This policy is governed by the laws of India, and the courts at Delhi have exclusive jurisdiction.

For any question about cancellations or refunds: